Services

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Softhands provides both simple and complex websites. Simple web sites require only a few pages and pictures to advertise a business. Complex sites require programming expertise. Our preference is to use Hostway for hosting services, King-Cart for shopping cart capability, and CardService International for gateway processing. These have been chosen as top quality providers responsive both at setup and for subsequent problems and/or questions.

Each web site is treated as a complete business to ensure that the client has thought through the fulfillment process and marketing strategy. The contract provides a six-month maintenance agreement to cover any bugs or difficulties and an optional annual maintenance contract for a separate fee.

A statement of work is created for the project, which includes a detailed exploration of the items to be provided and, by whom. There is much content that the client provides that needs to be understood and agreed to in advance. In addition, a detailed schedule is provided. This includes start date, date when all input must be received, code complete date, feedback period, rework as required, and date of installation (go live date). In addition, time is set aside for education and transfer of information via documentation and telephone conferencing.

Web sites can include: Common Web Site Elements: Softhands Consulting includes the following elements:

• E-mail/phone consultation (Up to 10 hours marketing and Web design consultation. Telephone long distance charges are in addition to rates quoted.)
• Words of text supplied by the client (200 words per page approximate maximum if not supplied via diskette.)
• Custom Graphics. Masthead graphic on first page (simple custom graphic incorporating company logo). Top-of-page graphic for all other pages in your Web site.
• Links to external pages provided on separate web page.
• Photos and other graphic images supplied by client in addition to masthead and top-of-page graphic.
• Installation of Web pages on the client's ISP host computer.
• Minor updates and changes to existing Web pages for six months. (Includes up to one hour per page total, subject to the limits outlined below. Additional changes billed at hourly rate.)
• Site publicity to search engines and directories.
• E-mail response link on each Web page to any e-mail address the client designates.
• Feedback form Basic CGI program included. Includes up to 20 fields. (Extra charges may be incurred if the client's Internet Service Provider does not use a Unix operating system.)
• Image Map for internal navigation.
• Server-side and Client-side Software: Software code written or updated using Perl, CGI, Java, JavaScript or other programming languages or packages as required by the web site. (This is a separate charge determined uniquely for each site.)